Refund Policy

At Taco Express Mexican Grill, we are committed to providing fresh, high-quality food and excellent service. If you are not satisfied with your order, we will do our best to make it right in accordance with the policy below.

Order Issues

If there is an issue with your order, such as incorrect items, missing items, or quality concerns, please notify us as soon as possible—preferably at the time of pickup or delivery.

For online orders, please contact us immediately at info@eattacoexpress.com with your order details, including your name, order number, and a description of the issue.

Refund Eligibility

Refunds or replacements may be provided under the following circumstances:

– You received the wrong item.
– Your order was incomplete.
– The food was significantly compromised in quality.
– You were charged incorrectly.

Refund requests must be made within a reasonable timeframe from the date of purchase. We may request proof of purchase and, where applicable, photos of the issue.

Non-Refundable Situations

We may not provide refunds in the following situations:

– Change of mind after the order has been prepared.
– Failure to pick up an order at the scheduled time.
– Incorrect information provided by the customer at checkout.
– Issues caused by third-party delivery services beyond our control.

Third-Party Delivery Orders

If your order was placed through a third-party delivery platform, refund requests must be handled directly through that platform in accordance with their policies.

Processing of Refunds

Approved refunds will be processed using the original method of payment. Please allow several business days for the refund to appear on your statement, depending on your financial institution.

Contact Information

If you have any questions about this Refund Policy or need assistance with your order, please contact us:

Taco Express Mexican Grill
Website: https://www.eattacoexpress.com
Email: info@eattacoexpress.com